Terms and Conditions

1. Introduction

Welcome to Novoflow ("we," "our," or "us"). These Terms and Conditions govern your use of our AI receptionist service and website. By using our service, you agree to these terms in their entirety.

2. Service Description

Novoflow provides an AI-powered receptionist service that handles phone calls for medical clinics. Our service includes automated call handling, appointment scheduling, and patient communication.

3. HIPAA Compliance

Our service is HIPAA-compliant and we maintain strict standards for protecting patient health information. As a Business Associate under HIPAA, we:

• Implement required security measures to protect PHI
• Maintain audit logs of all data access
• Provide regular security training to our staff
• Report any security incidents promptly

4. Data Privacy

We take data privacy seriously and implement industry-standard security measures. All calls are encrypted, and data is stored securely in compliance with healthcare regulations.

5. Service Usage

By using our service, you agree to:

• Provide accurate clinic and patient information
• Maintain appropriate security credentials
• Use the service in compliance with applicable laws
• Not attempt to reverse engineer the service

6. Subscription and Billing

Our service is provided on a subscription basis. Payment terms and conditions include:

• Monthly or annual billing options
• Automatic renewal unless cancelled
• Pro-rated refunds for cancellations
• Pricing adjustments with 30 days notice

7. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We will provide notice for scheduled maintenance and work diligently to resolve any unplanned outages.

8. Limitation of Liability

Our liability is limited to the amount paid for the service in the previous 12 months. We are not liable for any indirect, consequential, or incidental damages.

9. Changes to Terms

We may update these terms periodically. We will notify you of any material changes and your continued use of the service constitutes acceptance of the updated terms.

10. Contact Information

For questions about these terms, please contact us at: